Support
Send us a message through the contact form. We reply by email within one business day, normally, and as soon as we can.
Contact supportWhat to include in your message
- Your store domain: the address ending in .myshopify.com.
- The product: its name or a link to its page.
- A screenshot: of the app screen or the product page you are asking about.
The policies that apply to the app: the privacy policy and the terms of service.
Common questions
What data does the app read?
Your products (titles, descriptions, images and alt text, options, variants, tags, product type and category, the Google title and description, and metafields), your public product pages, your theme list, your store name and domain, and your answers in Intake. It does not read customers or orders.
What does the app write to my store?
Only what you approve: the product description, the Google title and description (sent together, so the one you did not change is re-sent unchanged), the app's own product metafields, and the content of the SourceVision block (the product-page FAQ and answers block). After each write the app reads the product back to check that it landed.
What happens when I uninstall the app?
On uninstall the app at once deletes its access credential for your store and revokes the connection, and when Shopify sends its shop redaction request 48 hours later we delete your Intake answers, every pending proposal, your staff records and the product data that nothing we keep refers to. We keep our record of the changes made on your instruction and of how AI assistants described your products, and 30 days after uninstall your store name, domain, brand name and brand spellings are anonymized in our account records (the product text we keep may still name your brand); section 6 of the privacy policy has the full list.
Who approves the text?
You do. Every proposal waits for your approval, and nothing is written to your store before you approve it. Approved text is your text. The app never writes medical or outcome claims and never edits fixed text such as directions or ingredients.
Does the app touch my theme?
It reads your theme list to show you where the SourceVision block goes. You add the block in the theme editor yourself. Publishing a theme is your act; the app never publishes, edits or deletes a theme.
What time zone are the times in?
Every time in the app is shown in your store's own time zone, which the app reads from Shopify when it imports your catalog (until that first import after you install, times are shown in UTC).
What does it cost?
SourceVision is free during the founding beta. Founding partners get 50% off list price after the beta. Paid plans and list prices are announced before the beta ends, and nothing is charged until you accept a plan in your Shopify admin.