Support

Talk to the people who built it

Email [email protected] from the address on your Shopify account and include your store URL. We reply within one working day (Monday to Friday, Eastern European time). Urgent store issues, such as a change that needs rolling back, are handled first.

Email support

Common topics

Install and connect

Install from the Shopify App Store (or your invite link), approve the requested permissions, and confirm the product facts the app asks for. Setup takes about ten minutes for a small catalog.

Place the SourceVision section

In the theme editor, open your product template and add the SourceVision block below your product description. The block is empty until you approve content for a product, so adding it early is safe.

Approvals and rollbacks

Every proposal waits for your approval. Applied changes appear in the ledger with before and after; use Roll back on any row to restore the previous state.

Billing

The beta is free. When paid plans start, charges run through Shopify billing and can be cancelled from your Shopify admin at any time.

Data and account requests

Ask for an export or deletion of your workspace data at any time. We answer within five working days; see the privacy policy for what we keep.

Not a customer yet?

The beta is invite only. Founding stores use SourceVision free during the beta and keep 50% off list price after it.

Request an invite